Centre for Performance-Led HR News
FT: 'How to be boss not friend'
Published 23 January 2012
Professor Cary Cooper is quoted in the FT's regular 'Careerist' column on humane management: "When you have to give staff bad news, they’re more likely to take it well if they know you care."
Harvard Business Review: 'How Earlobes Can Signify Leadership Potential'
Published 13 January 2012
Professor Mike West, of Lancaster's Centre for Performance-Led HR, is one of the authors of an article in HBR which argues that people with subtle bodily asymmetries are often better transformational leaders.
HR Magazine: "Compassionate absence management can 'significantly impact' on employer brand, report finds"
Published 10 January 2012
HR magazine comments on a new report by Elipse, written in association with Professor Cary Cooper, which finds that a compassionate approach to absence management can have a significant impact on an employer’s reputation.
The Times: 'Mix it up for the best results'
Published 15 December 2011
A story in The Times on diversity in the workplace references research by Lancaster's Centre for Performance-Led HR, which found that customer satisfaction levels were, on average, 20 per cent higher in McDonald's restaurants that employ staff aged over 60.
The Times: 'A revolution with a human face'
Published 15 December 2011
Paul Sparrow, director of the Centre for Performance-Led HR, is quoted in a feature in The Times on the importance for businesses of having an engaged and constructive workforce. "Competitive forces are requiring organisations to take control of the skills supply chain through the use of more forward planning. Strategic workforce planning is aimed at identifying the characteristics of human capital needed to achieve a strategic objective and then scaling the activities needed."
Keeping body and soul together: why NHS teamwork is critical to patient outcomes
Published 15 August 2011
Professor Michael West, who recently joined LUMS, discusses his NHS research on how teamwork and staff well-being affect levels of patient satisfaction and mortality rates.
